Frequently Asked Questions

Have questions about GG Solvera? We’re happy to help. Below are answers to some common questions about shopping with us.

Orders

How do I place an order?

You can place an order directly through our website by selecting the item, size, and color you would like, then adding it to your cart and completing checkout.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible at ggsolvera@gmail.com. We’ll do our best to help, but once an order has been processed or shipped, changes may not be possible.

How do I know if my order went through?

After placing your order, you should receive an order confirmation by email. Please make sure your email address is entered correctly at checkout.

Sizing

How do I choose the right size?

We recommend checking the size options listed on each product page before ordering. If you are unsure between sizes, we suggest sizing up for a more comfortable fit.

Do your items fit true to size?

Most of our pieces are selected with everyday comfort in mind. Fit may vary slightly depending on the style, so please review the product details before purchasing.

Do you sell baby clothes?

At this time, GG Solvera focuses on children’s clothing. Some styles may be available in smaller sizes, but we do not currently have a separate baby collection.

Shipping

Where do you ship?

We currently ship to the locations available at checkout. If your location is not available, please contact us and we’ll let you know if shipping can be arranged.

How long does shipping take?

Shipping times may vary depending on your location and the shipping method selected at checkout. Once your order has been processed, you will receive shipping details when available.

Will I receive tracking information?

If tracking is available for your order, the tracking information will be sent to the email address used at checkout.

Returns & Refunds

Do you accept returns?

Yes, we accept returns on eligible items within 14 days of delivery. Items must be unworn, unused, in their original condition, and returned with original tags and packaging if applicable.

Can I exchange an item for a different size or color?

Exchanges may be available depending on product availability. Please contact us as soon as possible if you need a different size or color.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery at ggsolvera@gmail.com with your order number and clear photos of the issue. If the issue is confirmed, we will help resolve it with a replacement, exchange, or refund depending on the situation.

Are shipping fees refundable?

Original shipping fees are non-refundable unless the return is due to an error on our end.

Products

Are the colors exactly the same as shown in photos?

We do our best to show product colors as accurately as possible. However, colors may appear slightly different depending on lighting, photography, and your screen settings.

Are accessories included with the outfits?

Accessories shown in photos, such as shoes, hair bows, bags, or props, are not included unless clearly stated in the product description.

How should I care for the clothing?

Please follow the care instructions listed on the product label. To help keep pieces looking their best, we recommend gentle washing and avoiding harsh detergents when possible.

Contact

How can I contact GG Solvera?

You can contact us by email at:

ggsolvera@gmail.com

You can also use the contact form on our Contact Us page.

How long does it take to get a response?

We typically respond within 1–2 business days.