Returns & Refunds
We want you to feel confident shopping with GG Solvera. Please review our return and refund policy below before starting a return.
At GG Solvera, we want you to feel happy and confident with your purchase. If there is an issue with your order, please contact us and we’ll do our best to help.
Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, items must be:
Unworn and unused
In their original condition
Free from stains, scents, pet hair, or damage
Returned with original tags and packaging, if applicable
For hygiene and quality reasons, items that have been worn, washed, damaged, or altered cannot be accepted for return.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to an error on our end.
Exchanges
Exchanges may be available depending on product availability. If you need a different size or color, please contact us as soon as possible and we’ll let you know what options are available.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the issue.
If the issue is confirmed, we will help resolve it with a replacement, exchange, or refund depending on the situation.
Non-Returnable Items
The following items are not eligible for return:
Items that have been worn or washed
Items without tags or original packaging, if applicable
Items damaged after delivery
Final sale or clearance items
Gift cards, if applicable
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service, as GG Solvera is not responsible for lost return packages.
How to Start a Return
To start a return, please contact us at:
Please include:
Your full name
Order number
Item you would like to return
Reason for return
Photos, if the item is damaged or incorrect
We typically respond within 1–2 business days.